Policies
Contact Us - You can contact us at the following email addresses depending on the issue
For all sales, pricing, buylist, and other general questions you can email us at Sales@GlobalMTG.com
AOL Instant Messenger (AIM): GlobalMTGsales.
You can always try to have your quick questions answered here. This username will be logged on almost 24/7 and therefore we ask that if you do not receive an initial response to please either email us or simply leave your question along with your contact information so we can get back to you.
For all sales, pricing, buylist, and other general questions you can email us at Sales@GlobalMTG.com
AOL Instant Messenger (AIM): GlobalMTGsales.
You can always try to have your quick questions answered here. This username will be logged on almost 24/7 and therefore we ask that if you do not receive an initial response to please either email us or simply leave your question along with your contact information so we can get back to you.
Phone: 858-461-8011
Hours of Operation: Monday-Friday 11am-5pm PST.
Payments
We accept Paypal, and wire transfer., all major credit cards except American Express.
If you wish to pay via wire transfer please contact us for more information
If you wish to pay via wire transfer please contact us for more information
Pricing
We strive to price competitively on both our buy and sell prices.
you can email us at Sales@GlobalMTG.com and the pricing will be looked into and may be changed.
Shipping
We strive to price competitively on both our buy and sell prices.
you can email us at Sales@GlobalMTG.com and the pricing will be looked into and may be changed.
Shipping
Orders are shipped Monday through Friday.
Shipping costs vary depending on what services and country your order is being shipped to.
International orders over $50 will require registered mail
International orders over $210 will require express mail
These required mail forms can be waived (at your own risk) if being paid by wire transfer, store credit, or by pre-payment if you have a high volume buyer agreement with us. (please contact us for more information about this if interested).
Limitations on Purchasing Singles
We reserve the right to limit purchases of any item. While we rarely impose these limitations, they may be exercised at our discretion and may be done so for any reason. These limits apply to any single regardless of edition, language, and normal/foil/promotional verions. In these cases we reserve the right to limit items and/or cancel entire orders at our descretion. While we generally have no problem with you purchasing large quantities of singles, please note that If you wish to purchase greater quantities feel free to contact us ahead of time for approval or you can purchase the quantity you wish and if limitations are exercised we will promptly refund the excess quantities after notifying you.
Shipping costs vary depending on what services and country your order is being shipped to.
International orders over $50 will require registered mail
International orders over $210 will require express mail
These required mail forms can be waived (at your own risk) if being paid by wire transfer, store credit, or by pre-payment if you have a high volume buyer agreement with us. (please contact us for more information about this if interested).
Limitations on Purchasing Singles
We reserve the right to limit purchases of any item. While we rarely impose these limitations, they may be exercised at our discretion and may be done so for any reason. These limits apply to any single regardless of edition, language, and normal/foil/promotional verions. In these cases we reserve the right to limit items and/or cancel entire orders at our descretion. While we generally have no problem with you purchasing large quantities of singles, please note that If you wish to purchase greater quantities feel free to contact us ahead of time for approval or you can purchase the quantity you wish and if limitations are exercised we will promptly refund the excess quantities after notifying you.
Our limitations, if imposed will usually be to four (4) of each item but we may limit to higher quantities based on demand and availability. Please note that if you choose to make an order for more than four (4) and limitations are imposed, your order will instead be cancelled. This is so we can cater to as many people as possible.
These orders will usually be settled at the end of the week.
Inventory
These orders will usually be settled at the end of the week.
Inventory
I am still in the process of inventorying over 1 million cards.
Our inventory goals in the near future are to maintain an inventory of a minimum quantity of all english singles including foils and up to 8 of all foreign singles from each set in each language. If you have a large quantity of foreign bulk please email us at sales@globalmtg.com
For those of you that collect specific cards, we backstock up to 250 of each bulk single and may offer them at a discounted rate. You may even use store credit to purchase these. If you collect a specific card feel free to email us with which card(s) you collect and how many you are looking to get and we can provide you with a quantity and pric.
Wishlist for Out of Stock Cards
If you wish to purchase a card that is out of stock please wishlist it. I am in the process of adding over 1 million cards to my inventory at a rate of over 5000 daily. I will prioritize listing wishlisted cards and then adding them to my buylist if I do not have them in stock. You can also wishlist cards you want to sell to me as I will add wishlist cards to my buylist
Buylist/Trade-ins
Our buylist will be an ongoing project until all of my inventory has been added to the site.
All wishlisted items will be added to the buylist
Our goal is to maintain a minimum quantity of 20 of each single in stock if possible. If you wish to sell or trade in items in which I have less than 20 of an item and it is not shown on the buylist please email a list of the items to Sales@GlobalMTG.com and I will add it to the buylist within 24-48 hours provided funds are available
All wishlisted items will be added to the buylist
Our goal is to maintain a minimum quantity of 20 of each single in stock if possible. If you wish to sell or trade in items in which I have less than 20 of an item and it is not shown on the buylist please email a list of the items to Sales@GlobalMTG.com and I will add it to the buylist within 24-48 hours provided funds are available
A trade-in system will be worked into the website soon for additional credit on all cards traded in.
Pre-Order - FAQs
Non Pre-Order items – Please remember that any items purchased with pre-order items will be shipped together as one package on the pre-order dates. If you wish for the other items to arrive sooner we recommend you place the orders separately.
Modifying Pre-Order - Once a pre-order is placed and paid for, you will not be able to add, delete, or modify it in any way. If you need to modify a Pre-Order please email us with your order number and a request to cancel the order. a 10% cancellation fee will be applied.
Combining Pre-Orders - Once a pre-order is placed and paid for it cannot be combined as this is considered a modification. We will however, attempt to ship multiple orders together on release day if possible.
Canceling Pre-Orders – A 10% cancellation fee will apply to any canceled pre-orders (minimum $0.50 fee). The fee only applies to Pre-Order items in the canceled order.
Payment: Payment is required at the time you place your order.
Please understand that we cannot make any exceptions on our Pre-Order policies.
Sealed Product
We are strictly an online retailer of Magic The Gathering products at this time. Without a brick and mortar store Wizards of the Coast regulations prevent me from selling packs of "In Print" sealed product. I will be able to sell all Out of Print products and will focusing on sealed product once my buylist is active and singles are taken care of. If you wish to buy older sealed product and it is not in stock I can usually track some down for you in a fairly short period of time
We are strictly an online retailer of Magic The Gathering products at this time. Without a brick and mortar store Wizards of the Coast regulations prevent me from selling packs of "In Print" sealed product. I will be able to sell all Out of Print products and will focusing on sealed product once my buylist is active and singles are taken care of. If you wish to buy older sealed product and it is not in stock I can usually track some down for you in a fairly short period of time
Terms and Conditions
-There will be a limit of one account per person. The only exception to this is if you run multiple businesses selling Magic the Gathering cards and need separate accounts for your records. Please contact me if this is the case so I can prevent them from showing up as duplicate accounts. All terms and conditions apply to these dual accounts as if they were one account.
-We reserve the right to refuse business to any customer for any reason. This will rarely happen but is necessary.
-There will be a limit of one account per person. The only exception to this is if you run multiple businesses selling Magic the Gathering cards and need separate accounts for your records. Please contact me if this is the case so I can prevent them from showing up as duplicate accounts. All terms and conditions apply to these dual accounts as if they were one account.
-We reserve the right to refuse business to any customer for any reason. This will rarely happen but is necessary.
-Some purchases may be refunded if the items purchased were mispriced. Purchases where the items have changed in value but have not been updated will almost always be honored at the given price.
-Buyers making large purchases for the first time may have their orders placed on hold temporarily and will be contacted to confirm identity. This will usually only happen on first orders and this is an unfortunate necessity due to the increasing rate of fraud and identity theft. Please understand that this is in place to protect both of us.
Return Policy
Returns will not be accepted on for any Heavily Played (HP) or Damaged (DAM) singles. If you have any questions on HPor DAM singles please be sure to email us at Sales@GlobalMTG.com with any questions you may have regarding the conditions.
We understand that we may on occasion make a mistake when shipping you your item. All items are double checked both when sorting and before shipping.
SINGLES
Due to the volatility of the singles market returns will be accepted only under the following conditions:
IF you are dissatisfied with the condition of any singles you received you may contact us within 72 hours of receipt.
SINGLES
Due to the volatility of the singles market returns will be accepted only under the following conditions:
IF you are dissatisfied with the condition of any singles you received you may contact us within 72 hours of receipt.
IF you receive items that you did not order please contact us. In some cases we may even reward you for returning it.
IF your order was damaged during shipment you may be required to return the shipping packaging along with the items(s) in order to confirm the fact.
PLEASE remember that returns are not accepted on HP items.
ONCE you receive approval to return the item(s) simply return it in the same condition and manner we sent it in.
YOU will almost always be reimbursed for your shipping expenses when returning singles. Details for reimbursement will always be included with the approval message to return the item.
YOU will almost always be reimbursed for your shipping expenses when returning singles. Details for reimbursement will always be included with the approval message to return the item.
SEALED PRODUCT
If you would like to return any factory sealed product contact us within 48 hours of receipt. Once you receive approval to return the item simply return it in condition it was sent in with the factory sealed wrapping fully intact. Returns will not be accepted if the product has been unwrapped or opened in any way.
Store Pick Up
All orders of singles at this point in time will be unavailable for pick up. Purchases of supplies and sealed product that would cost more to ship may be available for pick up.
Refunds
All purchases made by credit card and bank transfer will be refunded back to the account it was paid with. This can take anywhere between 3-10 days.
All purchases Check or money order will issued as store credit. A check can be mailed to you at your request (see check policy on the buylist page)
Store credit will take 1 business day day to process
Questions, Suggestions, and Feedback
Feel free to email us at sales@GlobalMTG.com with any questions, suggestions, or feedback you may have.
Thank you for choosing GlobalMTG
Refunds
All purchases made by credit card and bank transfer will be refunded back to the account it was paid with. This can take anywhere between 3-10 days.
All purchases Check or money order will issued as store credit. A check can be mailed to you at your request (see check policy on the buylist page)
Store credit will take 1 business day day to process
Questions, Suggestions, and Feedback
Feel free to email us at sales@GlobalMTG.com with any questions, suggestions, or feedback you may have.
Thank you for choosing GlobalMTG
